The rules of the road, written to be readable.

1. Acceptance

By creating an account, signing in, accepting an invitation to a tenant, or otherwise using the DiscipleIQ platform, you agree to these terms. If you are signing up on behalf of a church, ministry, or Christian school, you also represent that you have the authority to bind that organization to these terms. If you do not agree, do not use the service.

2. The service

DiscipleIQ is a multi-tenant software-as-a-service platform for discipleship, member profiling, assessments, AI-assisted matching, mentor outreach, and integration with church management systems. The platform is delivered through a web browser. We offer three subscription tiers: Foundation, Growth, and Kingdom. Each tier turns on a specific set of features, described on ourpricing page.

3. Accounts and account responsibilities

• One human per account. A DiscipleIQ account belongs to a single human being. Do not share credentials. Shared logins make audit logs meaningless and break the security model.
• Keep your credentials safe. You are responsible for everything done under your account until you tell us, in writing, that the account has been compromised. If you suspect compromise, write tosecurity@discipleiq.com immediately.
• Tenant administrators manage their tenant.Adding, suspending, and removing members of a tenant is the tenant administrator's job. We do not manage tenant rosters on behalf of administrators, and we do not remove tenant members at the request of one user against another.
• Accurate information. Provide accurate, current information when you sign up and keep it accurate while you use the service.

4. Acceptable use

DiscipleIQ exists to help churches know their people. Do not use the platform in ways that subvert that purpose.

• No spam. Do not use the mentor pool, member directory, or any messaging feature to send unsolicited bulk communications. Outreach is consent-based by design; do not engineer around the consent flow.
• No unauthorized export. Do not bulk-export tenant data outside the official export endpoints. Do not scrape the application. Do not use automated tooling to extract member data at a rate or volume the user interface does not support.
• No competitive reverse engineering. Do not disassemble, decompile, or reverse engineer the matching engine, the embedding pipeline, or any other part of the service for the purpose of building or improving a competing product. Independent security research is welcome; see oursecurity practices for disclosure guidelines.
• No unlawful or harmful content.Do not upload content that is unlawful, defamatory, harassing, or that infringes another person's rights. Do not use the platform to facilitate any conduct prohibited by applicable law.
• Respect platform integrity. Do not probe, penetrate, or attempt to circumvent the security of the platform other than through the disclosure channel described on our security page.

5. Tenant ownership and data control

Each tenant owns the data its administrators and members enter into the platform. DiscipleIQ acts as a data processor on the tenant's behalf, operating under HIPAA-style administrative, technical, and physical safeguards even though we are not formally HIPAA-certified and the data we process is not, by default, protected health information. Tenant administrators decide who is invited, what custom fields exist, what integrations are connected, and when the relationship ends. We do not assert ownership of tenant data, and we do not use tenant data to train any model or to improve any feature outside of that tenant.

6. Intellectual property

• Your content stays yours. Content you contribute as a member, including your profile entries, assessment responses, and messages, belongs to you.
• Your tenant gets a license to use it. When you contribute content inside a tenant, you grant that tenant a non-exclusive, royalty-free license to use that content for the discipleship purposes the tenant was designed for, for as long as you remain a member of that tenant.
• We get an operational license. You grant DiscipleIQ a limited license to host, store, transmit, encrypt, back up, and display your content as necessary to deliver the service to you and to your tenant. That license terminates when your content is deleted.
• We own the platform. The DiscipleIQ software, brand, design system, matching algorithms, embedding pipeline, and accompanying documentation are owned by DiscipleIQ. Nothing in these terms transfers those rights to you.

7. Payment

• Subscription billing. Subscriptions run monthly or annually through Stripe. Card numbers are tokenized by Stripe and never touch our servers.
• Invoiced churches. Churches that prefer to be invoiced can request net-30 billing during contracting. Late invoices accrue interest at the lesser of 1.0% per month or the maximum rate permitted by applicable law.
• Tier pricing.Each tier's fee covers the features listed for that tier. Tier pricing is published, in summary form, on ourpricing page and, in detail, in the order form your church signs.
• Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, value-added, or similar taxes that apply to your subscription, except for taxes based on our income.
• Non-payment. If fees go unpaid for more than thirty days past due, we may suspend your tenant after written notice and a five-business-day cure period.

8. Service availability

We target 99.9% monthly uptime for the application on our Pro-tier infrastructure. We do not offer financial service-level credits in version one of the platform. Scheduled maintenance is announced at least seventy-two hours in advance through the admin dashboard and the status page we publish at maintenance time. Emergency maintenance may occur without advance notice when required to protect tenant data or platform integrity.

9. Termination

• Either party may terminate.Either you or DiscipleIQ may terminate a tenant subscription on thirty days' written notice for any reason.
• For cause. Either party may terminate immediately for a material breach of these terms that remains uncured after ten business days of written notice.
• Data export window. After termination, the tenant administrator may request a full export of tenant data for ninety days. After that window we hard-delete the data as described in ourprivacy policy.
• Effect of termination. Provisions that by their nature should survive termination, including intellectual property, limitation of liability, and governing law, survive.

10. Warranties and disclaimers

DiscipleIQ provides the service with reasonable care and skill. Beyond that, the service is provided as is and as available. We disclaim, to the maximum extent permitted by applicable law, all other warranties, including any implied warranty of merchantability, fitness for a particular purpose, and non-infringement. AI-assisted matches and AI-generated explanations are recommendations, not professional advice; tenant administrators and leaders remain responsible for the decisions they make based on those recommendations.

11. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, arising out of or relating to these terms or the service, even if advised of the possibility of such damages. Each party's aggregate liability for any claim arising out of or relating to these terms or the service is capped at the total fees paid or payable by the tenant to DiscipleIQ during the twelve months immediately preceding the event giving rise to the claim. This cap does not apply to a party's indemnification obligations, to a breach of confidentiality, or to liability that cannot be limited under applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless DiscipleIQ and its officers, directors, employees, and agents from and against any third-party claim arising from your breach of these terms, your unlawful or unauthorized use of the service, or your violation of any third party's rights. DiscipleIQ will defend you against any third-party claim alleging that the platform, when used in accordance with these terms, infringes a U.S. patent, copyright, or trademark, and will pay damages awarded against you for that claim, subject to the limitation of liability above.

13. Governing law and disputes

These terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these terms or the service that the parties cannot resolve through good-faith negotiation will be submitted to binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in King County, Washington, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive or other equitable relief in the state or federal courts located in King County, Washington, to protect its intellectual property rights, its confidential information, or to prevent irreparable harm, without first submitting the matter to arbitration. The parties waive any right to a jury trial and to participate in any class or collective action.

14. Modifications

We may modify these terms from time to time. We will provide tenant administrators at least thirty days of email notice before any material modification takes effect. Continued use of the service after the effective date of a modification constitutes acceptance of the modified terms. If you do not accept a modification, your remedy is to terminate the subscription before the effective date.

15. Miscellaneous

• Entire agreement. These terms, together with the order form your church signs and the policies referenced from this page, form the entire agreement between you and DiscipleIQ regarding the service.
• Assignment. You may not assign these terms without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Severability. If any provision of these terms is held unenforceable, the remaining provisions remain in effect.
• No waiver. A failure to enforce a provision is not a waiver of the right to enforce that provision later.
• Notices. Notices to DiscipleIQ must be sent tolegal@discipleiq.com. Notices to you may be sent to the email address associated with your account.
• Force majeure. Neither party is liable for failure or delay caused by events outside its reasonable control, including acts of God, natural disasters, pandemics, internet outages, third-party hosting failures, and government actions.

16. Contact

For legal questions, written notices, and contract negotiation:legal@discipleiq.com. For privacy questions:privacy@discipleiq.com. For security questions:security@discipleiq.com.